Frequently Asked Questions
Find answers to common questions about our African food delivery service, subscription plans, and everything you need to enjoy authentic cuisine.
Delivery Time Notice
All deliveries occur between 6:00 PM - 8:00 PM Monday through Friday. This consolidated delivery window ensures food freshness and reliable service for all our customers.
Subscription Plan Comparison
Taste Explorer (Bi-weekly)
Mon-Wed
- 3 meals per week (Monday, Tuesday, Wednesday)
- Delivered for 2 consecutive weeks per cycle
- Renews automatically every 14 days
- $180 billed every 2 weeks
DailyDish (Monthly)
Mon-Fri
- 5 meals per week (Monday-Friday)
- Delivered for 4 consecutive weeks per month
- Renews automatically every month
- $360 billed monthly
Delivery & Orders
What areas do you deliver to?
Can I choose a delivery time?
What are your delivery hours?
How much does delivery cost?
What if I'm not home during delivery?
When will my first delivery arrive?
Subscription Plans
How do subscription plans work?
What does 'bi-weekly' and 'monthly' mean for my subscription?
Can I pause or cancel my subscription?
Can I customize my meal preferences?
What if I don't like a meal?
🍲Food & Ingredients
Are your ingredients fresh and locally sourced?
Do you accommodate dietary restrictions?
How long do the meals stay fresh?
Are your meals suitable for children?
💰Payment & Billing
What payment methods do you accept?
How is my billing cycle aligned with my delivery schedule?
Can I get a refund?
Do you offer corporate or family discounts?
❓General Questions
Can I skip a week if I'm going on vacation?
Are containers recyclable or reusable?
Do you offer gift subscriptions?
Still have questions?
Our friendly customer support team is ready to help with any other questions about our African meal service. We're here to make your experience perfect.